Terms of Service

Last updated: December 18, 2025

Eligibility & use of the Site

• You must be at least the age of majority in your jurisdiction to use this Site or place an order.
• You agree to use the Site for lawful purposes only and not to violate any applicable laws or regulations.
• We may suspend or terminate access if we believe these Terms have been violated.

Products & information

• All product descriptions, images, pricing, and availability are subject to change without notice.
• We make reasonable efforts to display products accurately, but colors, finishes, or results may vary by device, hair type, or usage.
• Product results are not guaranteed and may differ from person to person.

Orders & payment

• Placing an order constitutes an offer to purchase, which we may accept or decline at our discretion.
• We reserve the right to refuse, cancel, or limit orders for reasons including fraud prevention, suspected abuse, pricing errors, or inventory limitations.
• All prices are shown in the currency displayed at checkout and are subject to applicable taxes and fees.
• Payment must be received in full before an order is processed or shipped.

Shipping & delivery

• Shipping timelines are estimates only and not guarantees.
• Risk of loss passes to the customer once the carrier marks the package as delivered.
• Incorrect or incomplete shipping information provided at checkout may result in delays, additional fees, or order cancellation.

Returns, refunds & guarantee

Returns, refunds, and our 30-day money-back guarantee are governed exclusively by our Returns & Refund Policy, which is incorporated into these Terms by reference.

We reserve the right to deny refunds or returns that fall outside policy terms, appear abusive, or are not required by law.

Promotions & discounts

• Promotional offers, discount codes, or free-shipping deals may be modified or ended at any time.
• Unless stated otherwise, promotions cannot be combined and are not retroactive.

Intellectual property

• All content on this Site—including text, images, logos, branding, and design—is owned by or licensed to PRESENCE™.
• You may not copy, reproduce, distribute, or exploit any content without prior written permission.

User conduct

• You agree not to misuse the Site, attempt to gain unauthorized access, or interfere with Site security.
• We reserve the right to restrict or ban users engaging in fraudulent, abusive, or harmful behavior.

Disclaimer of warranties

The Site and products are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose.

Limitation of liability

To the maximum extent permitted by law, PRESENCE™ shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products.

Our total liability for any claim related to an order shall not exceed the amount paid for that order.

Indemnification

You agree to indemnify and hold harmless PRESENCE™, its owners, and affiliates from any claims, damages, or expenses arising from your misuse of the Site or violation of these Terms.

Governing law

These Terms are governed by and construed in accordance with the laws of the applicable jurisdiction, without regard to conflict-of-law principles.

Changes to these Terms

We may update these Terms at any time. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

Contact

Questions about these Terms?
Email: support@presencelabs.store