Privacy Policy

Last updated: December 18, 2025

Who we are

This Privacy Policy applies to PRESENCE™ (“we”, “us”, “our”) and the website presencelabs.store (the “Site”), including purchases made through our checkout.

Information we collect

1) Information you provide

• Order & account details: name, email address, shipping/billing address, phone number (if provided), order history.
• Customer support: messages you send us, including email content and any details you include to resolve an issue.

2) Payment information

• Payments are processed by payment providers (e.g., Shopify Payments and/or other processors enabled at checkout).
• We do not store full card numbers. Payment providers handle your card details using their security controls.

3) Information collected automatically

• Device & usage data: IP address, device identifiers, browser type, pages viewed, clicks, approximate location (derived from IP), and timestamps.
• Cookies & similar tech: used for core site functionality, analytics, and (where enabled) advertising.

How we use your information

• To fulfill orders (payment processing, shipping, returns, and order updates).
• To provide customer support and respond to requests.
• To protect the Site (fraud prevention, abuse detection, and security monitoring).
• To improve and operate the business (analytics, troubleshooting, performance, and product/UX improvements).
• Marketing (optional): if you opt in, we may send product updates and offers. You can opt out any time.

Cookies, analytics, and advertising

We use cookies and similar technologies to keep the Site working, understand how visitors use the Site, and (if enabled) measure advertising performance. You can control cookies through your browser settings and, where applicable, platform tools.

• Essential cookies: required for checkout, security, and core functions.
• Analytics cookies: help us understand traffic and improve the Site.
• Advertising cookies: may be used to measure ads and show more relevant offers.

How we share information

We share personal information only as needed to run our store and comply with the law. This can include:

• Payment processors to process transactions.
• Shipping and logistics partners to deliver orders.
• Site and analytics providers to host the Site and understand performance.
• Customer support tools to manage tickets and communications.
• Legal and compliance where required by law, court order, or to protect rights and safety.

We do not sell your personal information in the ordinary sense of “selling” for money.

International transfers

Our service providers may process data in countries outside your province/state or country. When this happens, we take reasonable steps to use reputable providers and protect information through contractual and security safeguards.

Data retention

We keep personal information only as long as needed for the purposes described above, including to fulfill orders, provide support, maintain business records, and meet legal/tax requirements.

Your choices and rights

• Marketing opt-out: unsubscribe anytime via the link in our emails.
• Access / correction / deletion: you can request access to, correction of, or deletion of your personal information, subject to legal obligations.
• Cookie controls: manage cookies in your browser settings and (if available) any consent tools shown on the Site.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Children’s privacy

Our Site is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. If we make changes, we will update the “Last updated” date above.

Contact

Questions or requests? Email us at support@presencelabs.store.